Horizon Electronics — Store & Service Policies
Effective October 21, 2026
Horizon Electronics, Inc., including The Computer Doctor and Laser Concepts, serves customers from 711 E Main St, Magnolia, AR 71753. Contact info@horizonelectronicsinc.com or 870-234-8438. Storefront hours are Monday–Friday, 9:30 AM–5:00 PM Central. Appointment availability may differ.
These policies apply to purchases made directly from Horizon through this website. Purchases through eBay or another marketplace also follow that marketplace's applicable rules. A prepaid package dropped off at our counter is not a return of a Horizon purchase unless we have arranged that return with you.
Shipping, Pickup & Order Changes
Shipping availability and cost
Available delivery methods and charges appear at checkout for the items, quantities and destination entered. Free standard shipping applies only when offered for the selected products and destination. Eligible supplier-fulfilled compatible cartridges may qualify for free standard shipping within the contiguous United States. This is not a promise of free shipping on every product or order.
Alaska, Hawaii, territories, APO/FPO/DPO addresses, PO boxes and destinations outside the contiguous United States may require a separate arrangement. Contact us if checkout does not offer an appropriate delivery method. International shipping is not offered through standard checkout. Some products, including batteries and restricted items, have carrier or destination restrictions. We do not substitute an unsupported shipping service to complete an order.
Store stock and supplier fulfillment
Some products ship from our store; others are ordered from a supplier after purchase. Supplier-fulfilled items are not necessarily on our shelves, and supplier availability can change. Orders may arrive in separate packages. We will not add shipping charges to a completed purchase without your agreement. If the selected fulfillment cannot be provided, we will offer an available alternative for your approval or cancel and refund the affected unshipped items.
Processing, shipment and delays
Any product-specific shipment estimate or separately confirmed shipment date applies to your order. Transit estimates begin after carrier acceptance and are not guaranteed unless a guaranteed carrier service is expressly purchased. Weekends, holidays, weather and carrier disruptions can affect timing. An order acknowledgement is not a shipment notification.
We accept orders only with a reasonable basis for shipping within the stated period, or within 30 days if no shipment period is stated. If we cannot meet that period, we will notify you before it expires, provide a revised date when available, and request your agreement to wait or offer cancellation and a prompt refund. We will not treat silence as agreement to an indefinite delay. Refunds for cancelled unshipped goods include the applicable shipping charge and tax, and follow legally required timing; they are not limited to store credit.
Pickup and local delivery
Pickup is available only for eligible products and confirmed quantities. Wait for a ready-for-pickup message before visiting; an order confirmation alone does not mean the item is ready. Supplier-only listings marked “no online pickup” are not available for pickup through checkout. Local delivery requires confirmation of the address, availability and any charge before payment for that arrangement.
Address changes, cancellation and delivery problems
Check the shipping address before submitting an order. Contact us immediately for changes or cancellation; we cannot guarantee a change once processing or carrier handoff has occurred. Any additional address-correction or reshipping charge caused by an incorrect customer address will be disclosed for approval first.
Contact us promptly about a missing package, delivery error, damaged parcel or incomplete shipment. Keep the packaging and, where practical, photographs so we can investigate with the supplier or carrier. Please report visible damage or an incorrect item within 7 days of delivery when possible; this request does not shorten warranty coverage or rights provided by law. A carrier's delivered scan does not prevent us from investigating a reported problem. Do not send products to a supplier without our return instructions.
Returns & Refunds
Unopened merchandise — 30 days
For a change of mind or an item ordered incorrectly, contact us within 30 calendar days after delivery or pickup. Merchandise must be unused, unopened and in its original, undamaged, resalable retail packaging, with the included accessories. Check the exact printer model, cartridge number, color, yield and pack quantity before opening a cartridge. Opened or installed cartridges are not eligible for a change-of-mind return; defects and seller errors are handled separately below.
Custom-made printing, personalized goods, activated software or digital codes, and work already performed are not covered by the unopened-merchandise return offer. Any other product-specific final-sale condition must be clearly disclosed before purchase. No exception removes remedies for defective, misdescribed or incorrectly supplied goods or other mandatory rights.
Start a return with Horizon
Email info@horizonelectronicsinc.com or call 870-234-8438 with your order number, item and reason. We will provide authorization and the correct return destination. Supplier returns may have a different address from our store. Return authorized merchandise within 14 calendar days after authorization unless we agree otherwise. Contact us if that is impractical; this administrative deadline does not override mandatory rights or a timely warranty claim.
Use a protective outer carton and a trackable service. Do not place shipping labels or writing directly on a retail cartridge box. Reasonable packaging and identifying information help us inspect and credit the correct purchase. Do not discard a defective product until we tell you whether it must be returned.
Who pays shipping and fees?
For a change-of-mind or customer ordering-error return, you pay return shipping. Original shipping charges are not refundable unless required by law. We do not charge a standard restocking fee on an otherwise eligible return, and we do not deduct a previously uncharged “free shipping” amount from the product refund.
For an incorrect item supplied by Horizon, shipping damage or a confirmed covered defect, we arrange or reimburse reasonable standard return shipping when a return is required. Contact us first for instructions; an expedited return service needs advance agreement. We do not charge restocking fees for our errors or covered defects.
Defective items, OEM products and refund method
Contact us promptly if a product does not work as described. Our one-year limited warranty below applies only to eligible cartridges sold as compatible. For other merchandise, report an initial defect within 30 days after delivery so we can arrange an appropriate remedy; applicable manufacturer warranties and statutory rights may provide additional or longer protection. We remain your point of contact and will not use a supplier's refusal to avoid our own legal obligations.
After receiving and inspecting an eligible return, we initiate the approved refund to the original payment method within 7 business days. Banks and payment providers may take additional time to post it. We refund the returned product price and applicable tax; shipping is handled as stated above. If we deny a return, we explain why. Different deadlines required by law take priority, including refunds for cancelled or delayed unshipped orders. Store credit is optional when you agree, not a substitute for a required refund.
One-Year Limited Compatible-Cartridge Warranty
Coverage and warrantor
Horizon Electronics, Inc., 711 E Main St, Magnolia, AR 71753, provides this limited warranty to the original purchaser of ink and toner cartridges sold directly by Horizon and expressly identified as compatible. An aftermarket remanufactured cartridge qualifies only when it is sold as a compatible replacement. Coverage lasts one year from delivery or pickup. It covers defects in materials or workmanship and failure to function as described in a printer expressly listed as compatible at the time of sale, under normal use. Genuine OEM cartridges, including original-manufacturer cartridges sold in a separately identified used or remanufactured condition, are not covered by this Horizon one-year compatible warranty. They follow our standard return policy and any applicable factory warranty, which we can help you pursue when available. We do not promise that every OEM product or condition has factory coverage. Your statutory rights remain separate.
Getting help and the remedy
Contact info@horizonelectronicsinc.com or 870-234-8438 within the warranty period. Provide your order or receipt, cartridge number, printer model and a description of the problem. Reasonable troubleshooting, a print sample or photographs may be requested. If returning the cartridge is necessary, we provide instructions and cover reasonable standard return shipping for an accepted covered claim.
For a covered claim, Horizon will replace the defective cartridge without a product charge or refund its purchase price and applicable tax if replacement is unavailable or does not resolve the covered failure within a reasonable time. We pay standard shipment of a warranty replacement. A timely claim remains eligible while we resolve it, even if the one-year period ends during that process. A replacement does not restart the original one-year period. There is no deductible.
What is not covered
Normal depletion, a stated approximate page yield varying with use, printer faults unrelated to the cartridge, or damage caused by misuse, incompatible installation, improper storage, unauthorized refilling or modification are not covered to the extent they cause the problem. Opening or installing a cartridge for its intended use does not itself void defect coverage. We do not promise compatibility with every future printer firmware update; contact us about a firmware-related failure so we can assess the listing, circumstances and applicable remedies. This is not an unconditional one-year change-of-mind return offer.
Your legal rights
This warranty gives you specific legal rights, and you may also have other rights which vary from state to state. We do not disclaim implied warranties that cannot lawfully be disclaimed, and nothing here restricts rights or remedies that applicable law makes nonwaivable. Contact Horizon first so we can help resolve the problem; doing so is not a requirement to waive or delay a legal right.
Website & Purchase Terms
Ordering, prices and product identity
Use the site lawfully and provide accurate ordering and contact information. You must be legally able to make the purchase or act with appropriate authorization. Keep account credentials secure and report unauthorized account use promptly. Do not submit payment-card numbers, passwords or sensitive documents through ordinary chat or contact forms.
Review the selected option before paying. OEM means an original manufacturer product. Compatible and remanufactured alternatives are described as such; printer-brand names identify compatibility and do not mean those brands made or endorsed an aftermarket cartridge. Representative photos may show packaging that differs, but will not be used to substitute a materially different item without your agreement. Approximate yields vary with coverage, printer settings and use.
The checkout total identifies the product price, applicable taxes and delivery charges before purchase. Prices may change for future orders. If we discover a material listing or price error before fulfillment, we will contact you for approval of a correction or cancel and refund the affected purchase. We will not charge more, substitute a different cartridge or use supplier wholesale cost as a new retail price without your agreement. Quantity limits and product availability may apply. Payment processing and capture follow the methods offered at checkout; an automatic acknowledgement does not confirm physical shelf stock.
Site use and responsibility
Site text, graphics and branding belong to Horizon or their respective owners. Ordinary personal shopping and linking are permitted; copying content for resale, impersonation, abusive activity, unauthorized system access and interference with security or service are not. Third-party links lead to services with their own terms and privacy practices.
The website may occasionally be unavailable or contain an error. We aim to correct reported problems. TO THE EXTENT PERMITTED BY LAW, HORIZON IS NOT LIABLE FOR INDIRECT OR CONSEQUENTIAL COMMERCIAL LOSSES CAUSED BY WEBSITE OUTAGES OR UNAUTHORIZED SITE USE. This website-use limitation does not exclude liability for fraud, willful misconduct, personal injury where exclusion is unlawful, or our obligations concerning goods, written warranties, paid services, refunds and mandatory consumer remedies. No policy is a blanket “as is” disclaimer of warranted products.
Disputes and changes
Contact us with your order or service details so we can try to resolve a concern. Arkansas law governs to the extent permitted, without removing mandatory protections available where you live. These terms do not impose arbitration, waive class actions, require you to waive a statutory remedy, or prevent a claim in a court or agency available under applicable law. If a provision is unenforceable, the remaining lawful provisions continue.
Changes apply prospectively from the effective date shown. The terms applicable to an existing order or warranty are not retroactively reduced. Product-specific terms expressly agreed before purchase may supplement these policies, subject to nonwaivable law.
Computer Service & Remote Support
Service begins with the scope and price you authorize. The published in-shop diagnostic is $49; remote support is $29 for up to 15 minutes; residential house calls start at $129 for the first hour; business on-site service starts at $149 for the first hour. Additional time, parts and work are quoted for approval before proceeding. A diagnostic fee pays for authorized evaluation and is not a promise that every device can be repaired. No “no fix, no charge” guarantee is offered by these policies. Charges for work not performed are not earned service fees.
Back up important files before service when possible and tell us if the device cannot be backed up. We discuss work likely to erase or materially change data before proceeding. You authorize access only as reasonably needed for the agreed service and must have authority over the device, software and data. Do not send passwords through public forms or chat; arrange a secure method if access is needed. We do not guarantee recovery of all data, removal of every future threat or uninterrupted operation. These statements do not excuse negligent work or remove rights provided by law.
Remote support requires your permission and a working connection. Begin through your scheduled appointment and the site's support instructions. You can end the remote session; work already authorized and performed remains chargeable. Contact us as early as possible to cancel or reschedule. No automatic cancellation, no-show, storage, abandonment or disposal fee is created by this policy. A separate service authorization must disclose any additional terms before they apply.
Privacy & Cookie Notice
Who is responsible and how to contact us
Horizon Electronics, Inc. handles personal information supplied to this website and our direct business interactions. Contact info@horizonelectronicsinc.com, 870-234-8438 or 711 E Main St, Magnolia, AR 71753 with privacy questions or requests. This notice is effective October 21, 2026.
Information and purposes
When you buy, book, request a quote, upload a product photo or contact us, we receive the information you provide: name, business name where applicable, contact details, order/billing/delivery information, printer or device details, messages, attachments and appointment details. Payment providers process payment credentials through checkout; please do not send them through ordinary messages. We receive transaction and payment-status information necessary to handle your purchase.
Our Wix-hosted site and its service providers also process technical information such as IP address, browser/device information, pages and interactions, cookie identifiers and security logs. We use information to operate the site, answer requests, match products, fulfill and track orders, schedule and provide services, handle payments/returns/warranties, prevent fraud, maintain records and understand site use. Messages or photos may contain personal information; provide only what is needed. Do not upload bank/check details, health information, government IDs or another person's private information to general inquiry forms.
Sharing and third parties
Information is disclosed as needed to Wix and hosting/site tools, payment processors, shipping/label services such as Shippo, carriers, fulfillment suppliers, communications/booking/support tools, professional advisers, or authorities where law requires or permits it. A supplier shipping your order needs relevant recipient and delivery details. We may also disclose information in a lawful business transfer, with appropriate safeguards. Third-party payment, mapping, social-media or linked services may process information under their own notices when you use them. Cookies or similar technology used by site tools can involve processing by parties other than Horizon.
This notice does not grant consent to unrelated uses or waive privacy rights. For information about a specific disclosure, or to request an applicable opt-out of sale, sharing or targeted advertising, contact us. We will review and act on requests as required by applicable law; we do not require a purchase to make a privacy request.
Cookies, analytics and browser choices
Cookies and related technology support security, sessions, cart/checkout and site functions; analytics tools can measure use and performance. Use the site's privacy/cookie controls where provided and your browser's controls to manage storage. Restricting necessary storage may affect cart or checkout functions. A legacy “Do Not Track” browser signal alone is not treated as a substitute for a request through the site's privacy controls or our contact address. Any legally required handling of recognized opt-out signals remains applicable. If an optional advertising integration is added, its disclosures and applicable choice controls must be updated before use.
Your requests, retention and security
You may contact us to request access to, correction of or deletion of your information, withdraw a marketing preference, or exercise other rights available under applicable law. We may reasonably verify identity and authority before releasing records or acting for another person. Some records must be retained for transactions, tax, warranty, fraud prevention, disputes or legal duties; deletion does not necessarily remove all such records. We retain information for legitimate business and legal needs, then delete or de-identify it where appropriate. Service providers may retain information under their applicable obligations.
We use reasonable safeguards, but no internet transmission or storage is completely secure. A website notice cannot guarantee against every incident. Our services are directed to general customers and businesses, not children under 13. Contact us if you believe a child supplied information without appropriate authorization. Information may be processed in the United States and other countries where our providers operate.
Order/service messages are distinct from optional marketing. You can unsubscribe from marketing through an offered unsubscribe method or by contacting us. We do not treat a policy-agreement checkbox as permission for marketing texts. If the notice changes, we update its effective date and post the revised notice; we provide additional notice or obtain consent where required. A material new use will not be applied retroactively where prohibited.
Accessibility Assistance
If a page, product option, form or checkout feature is difficult to use, call 870-234-8438 or email info@horizonelectronicsinc.com. Tell us which page or task needs assistance so we can help and investigate. This statement is an assistance commitment, not a claim of certified compliance with every accessibility standard.