Help Me From Home — Remote Support

Cancellation Policy

REMOTE SUPPORT TERMS: The $29 booking payment reserves up to 15 minutes of technician time and is due when booking. If more time is needed, the customer will be told before additional charges are incurred: up to 30 minutes is $49 total, up to 60 minutes is $79 total, and additional time is $39 per 30 minutes. Remote support may include Windows and software issues, email, printers, updates, browser/configuration problems, performance troubleshooting, malware concerns, and other issues reasonably serviceable through a remote connection. Remote service does not guarantee that every problem can be repaired remotely; hardware failures, physical damage, failed storage devices, severe operating-system problems, networking issues requiring physical access, or other conditions may require in-shop or on-site service. Customers must authorize remote access and should remain available during the session. Access is limited to what is reasonably necessary to diagnose or service the requested problem. Customers are responsible for maintaining backups of important data whenever reasonably possible before service. CANCELLATIONS/REFUNDS: Cancel at least 24 hours before the appointment for a full refund of the $29 booking payment. Reschedule at least 24 hours before the appointment and the payment transfers to the new appointment. Cancellations made less than 24 hours before the appointment and no-shows are normally non-refundable because technician time was reserved. If we cannot keep the appointment, the customer may reschedule or receive a full refund. If the customer attends and a reasonable remote diagnostic/service attempt determines that the issue cannot be resolved remotely, the $29 covers technician/diagnostic time already provided and is normally non-refundable; at our discretion, that amount may instead be credited toward qualifying in-shop or on-site service. If customer equipment or internet prevents the session from starting, we will first attempt to reschedule; refunds for customer-side connection problems are handled case by case. Payment is for professional technician time and troubleshooting and is not a guarantee of a successful repair outcome.